WIN Sports and Entertainment Centre | Wollongong, NSW

About GEMA Group

GEMA Group is a proud family-owned Australian hospitality and catering business, delivering exceptional food, service, and event experiences since 1984. With 16 venues across Victoria, New South Wales, and Queensland, we bring our passion for hospitality to some of the country's biggest stages, from the Australian Open and the Formula One Grand Prix to Supercars. Wherever we go, our people are at the heart of what makes GEMA outstanding.

About the Venue

WIN Sports and Entertainment Centre is one of the Illawarra region's most iconic venues, set against a stunning beachside backdrop with sweeping views over the Pacific Ocean and the field of play. Home to the St George Illawarra Dragons (NRL) and the Illawarra Hawks (NBL), and the largest indoor entertainment venue in the region, WIN hosts everything from thrilling match days to major concerts, corporate functions, and community events. It's a venue where energy, atmosphere, and hospitality come together, and where our Corporate Manager will help set the standard for premium guest experiences.

The Role

As Corporate Operations Manager, you'll take the lead on delivering premium hospitality across our stadium suites, function spaces, and corporate lounges, planning and running everything from match days and concerts to non-event functions. You'll be the driving force behind a professional, safety-first, high-performing team, and the go-to person for our corporate clients and sponsors, ensuring every experience reflects the quality GEMA is known for.

This role suits a confident, composed leader who thrives under pressure, loves a fast pace, and takes real pride in getting the details right, from the guest experience to the bottom line.

Leadership & Team Development

- Lead, motivate, and mentor front-of-house teams to deliver seamless corporate service

- Build a team culture grounded in respect, communication, and continuous improvement

- Provide hands-on leadership during events, supporting supervisors with direction and decision-making

Staffing, Rostering & Workforce Planning





- Work with staffing coordinators to ensure the right numbers, skills, and coverage across corporate zones

- Review and approve rosters in line with event forecasts, labour budgets, and award compliance

- Support onboarding and training so every team member is set up to succeed

Client Relationship Management

- Be the primary point of contact for sponsors, VIP clients, and corporate partners

- Deliver personalised service and respond proactively to feedback or service recovery needs

- Build long-term relationships that drive client retention and repeat business

Financial Management

- Monitor labour spend, cost-to-serve, and event profitability across corporate operations

- Support financial tracking, reconciliation, and reporting of revenue and expenses

- Manage costs effectively without compromising on service quality

Compliance & Standards

- Ensure hospitality services meet WHS, RSA, food safety, and stadium-specific requirements

- Uphold licensing and accreditation standards for staff and service areas

- Promote a safety-first culture, with proper documentation of incidents, hazards, and compliance checks

Event Coordination

- Take part in event planning meetings, collaborating with internal stakeholders and venue teams

- Ensure corporate spaces are set, staffed, and service-ready before doors open

- Contribute to post-event debriefs and ongoing improvement of service operations

Training & Staff Development

- Support induction and service training programs for FOH corporate staff

- Identify skill gaps and work with HR or staffing teams on upskilling and refresher sessions

- Lead pre-shift briefings covering service goals, client requirements, and brand expectations





IMS & Operational Standards

- Deliver events in line with GEMA's Integrated Management System (IMS), including ISO 9001 (Quality), ISO 45001 (WHS), and ISO 14001 (Environmental)

What We're Looking For

- Proven leadership experience in premium or high-volume hospitality, ideally within stadiums, arenas, or large event venues

- Solid understanding of RSA, WHS, food safety, and labour budgeting

- Highly organised, with strong time management skills and the ability to juggle multiple events and deadlines at once

- A confident communicator, able to build strong relationships with clients, venue stakeholders, suppliers, and internal teams

- Local industry knowledge and connections are a plus, though not essential

- Strong working knowledge of Momentus or similar event management systems (such as iVvy)

- Ability to develop detailed event proposals, quotations, event orders, and room plans that give clear direction to clients and operational teams

- Flexible and adaptable, events happen across all days of the week, including evenings and weekends

- A sharp eye for detail, particularly around event presentation, room setup, food displays, and the overall guest experience

- Commercially minded, with an ability to spot sales opportunities and contribute to revenue growth

- A calm, solutions-focused approach to last-minute changes or operational challenges

- Excellent administration skills, including record keeping, contract management, and event documentation

- Financial awareness, including budgeting, cost control, and event profitability

- A collaborative mindset, working seamlessly across catering, operations, and venue management teams

- A genuine customer-first mindset, committed to exceeding client expectations

- Experience conducting venue inspections, client meetings, and post-event reviews to keep raising the bar

Why GEMA?

We back our teams to bring big, ambitious events to life, and you'll work alongside experienced hospitality professionals who take real pride in what they deliver.

📌 Corporate Operations Manager | Wollongong
🏢 Gema Group
📍 Wollongong