About us

At the West Coast Wilderness Railway, history comes alive in the heart of Tasmania's rugged wilderness. We deliver unforgettable heritage rail journeys through lush rainforest, remote mountain landscapes and the rich history of the West Coast. As a team, we share our passion and knowledge of this remarkable region with visitors from around the world, while helping to preserve and celebrate the heritage, history, and ongoing legacy of this iconic railway.

Do you love creating excellent first impressions? Join our customer-focused Reservations and Ticketing team as the welcoming first point of contact for visitors booking a journey on the West Coast Wilderness Railway. We're recruiting a casual Reservations and Ticketing Attendant to help our guests plan a memorable trip through Tasmania's spectacular west coast wilderness.

About the role

Working as part of our Reservations and Ticketing team, you'll help deliver "The Experience" by promoting and selling our rail journeys, handling bookings and general sales, managing cash and reconciliations, and supporting guests from their first enquiry through to check-in and departure.

No two days are quite the same, and you'll play a genuine part in making every guest's visit one to remember.

What you'll be doing

- Providing prompt, friendly and efficient service across phone, email and over-the-counter enquiries, sales and retail
- Making accurate bookings in CustomLinc, taking payment and sending booking confirmations




- Welcoming and checking in guests, ensuring their railway experience starts on a high note
- Carrying out retail and cash-handling duties, EFTPOS, and accurate end-of-day reconciliations
- Communicating clearly with on-train crew, café and kitchen staff to keep departures running smoothly and on time
- Keeping the gift shop and station facilities clean, stocked and well presented
- Following all reservations, ticketing, safety and credit card handling procedures

What we're looking for

Essential

- Previous customer service experience
- Current Australian Driver's Licence
- Current Responsible Service of Alcohol certificate (or the ability to obtain one)
- Clear Police Check
- Comfortable working across a range of digital tools and systems

Desirable

- Certificate III in Tourism/Hospitality or Administration
- Previous administration experience
- Good digital literacy and confidence learning new software

Why join us

The West Coast Wilderness Railway is a proud equal opportunity employer, committed to a fair, safe and inclusive workplace. We offer training and development that builds real skills and opens up career pathways within the organisation, all set against one of Tasmania's most breathtaking backdrops.

How to apply

If you're ready to be part of something special, we'd love to hear from you. Click Apply and submit your resume along with a brief cover letter telling us why you'd be a great fit.

📌 Reservations & Ticketing Attendants (Queenstown)
🏢 West Coast Wilderness Railway
📍 Queenstown