Position: Retail Manager

Type: Full-time

Employer: The Trustee for Tamex Holdings Trust trading as El Jannah Gregory Hills

Location: Gregory Hills NSW 2557

Salary: $110,000 plus superannuation

About the Business

El Jannah Gregory Hills is a high-volume quick-service restaurant specialising in authentic Lebanese-style charcoal chicken, fried chicken, burgers, wraps, salads, desserts and beverages. As part of the well-known El Jannah brand, the store delivers consistent quality through dine-in, takeaway, catering, online ordering and home delivery services. The business places strong emphasis on food safety, operational excellence, customer satisfaction and adherence to franchise standards while fostering a fast-paced, team-oriented workplace culture focused on reliability, hospitality and continuous improvement.

About the Position

The Retail Manager is responsible for planning, organising, directing and controlling the day-to-day operations of El Jannah Gregory Hills. This hands-on leadership role ensures efficient business performance, compliance with food safety and workplace standards, effective staff management, strong financial outcomes and high levels of customer satisfaction in a busy seven-day-a-week quick-service environment.

Key Responsibilities

1. Manage and oversee the daily operations of a high-volume quick-service restaurant.
2. Plan and coordinate staffing requirements, prepare employee rosters and manage labour costs.
3. Recruit, interview, train, supervise and evaluate staff performance.
4. Monitor sales, prepare budgets, analyse financial performance and implement strategies to achieve business objectives.
5. Manage purchasing, inventory control and supplier relationships to ensure adequate stock levels and minimise wastage.
6. Ensure compliance with Food Safety Standards,



Work Health and Safety (WHS) legislation and company policies.
7. Maintain high standards of customer service and resolve customer complaints effectively.
8. Oversee cash handling, banking procedures and operational reporting.
9. Implement marketing initiatives and promotional activities to increase sales and customer engagement.
10. Ensure compliance with El Jannah franchise operating procedures and quality standards.
11. Prepare operational reports and implement continuous improvement initiatives to maximise productivity, profitability and customer satisfaction.

Requirements

1. Australian citizens and permanent residents are encouraged to apply.
2. AQF Diploma or higher qualification in Business, Retail Management, Hospitality Management or a related field, or equivalent relevant experience.
3. At least 1–2 years of full-time experience in a retail, hospitality or quick-service restaurant management role, with demonstrated experience in staff supervision, inventory control, customer service and day-to-day operational management.
4. Strong leadership, organisational and time-management skills, with the ability to manage a busy seven-day operation including flexible hours, evenings, weekends and public holidays.
5. Solid financial acumen, including budgeting, sales monitoring, cost control and reporting.
6. Excellent interpersonal and communication skills for staff coaching, customer service and complaint resolution.
7. Knowledge of food safety standards, WHS requirements and inventory/purchasing processes.
8. Ability to work under pressure, prioritise effectively and drive continuous improvement in a quick-paced quick-service environment.

How to Apply

To apply, applicants must submit their resume with a valid email address through this online portal.

Only shortlisted candidates will be contacted.

📌 Retail Manager (Gregory Hills)
🏢 The Trustee for Tamex Holdings Trust trading as El Jannah Gregory Hills
📍 Gregory Hills