About the Role

We are seeking a tech-savvy and hands-on Technical Support Specialist to join our client's growing team.

This is a field-based role focused on onsite and phone troubleshooting, resolving client issues and building strong customer relationships. You will regularly attend construction sites to diagnose and resolve technical issues with access control systems and technology.

Key Responsibilities

- Provide technical support and troubleshooting over the phone and onsite
- Regularly attend construction sites to diagnose and resolve issues
- Identify faults and find practical solutions to get systems operating correctly
- Work directly with clients, site managers, electricians and contractors
- Take ownership of issues and follow them through to resolution
- Provide clear technical advice and keep clients updated
- Build strong, professional relationships with clients
- Assist with installation, testing, setup and commissioning when required
- Provide basic training and guidance to clients
- Record support requests, issues and resolutions accurately
- Use HubSpot, Monday.com and HammerTech to manage client communication and documentation

About You

We are looking for someone who is technically minded, confident with technology and enjoys solving problems.

You will ideally have:

- Excellent and clear communication skills
- A positive attitude and strong work ethic
- A genuine interest in technology and learning new systems
- Strong troubleshooting and problem-solving skills
- A hands-on and practical approach
- Confidence working with clients and construction site teams
- Experience in technical support, field service, electrical, mechanical,



security or construction technology is desirable
- Ability to explain technical issues clearly and professionally
- Strong customer service and relationship-building skills
- Good computer skills and the ability to learn new software quickly
- A current driver's licence and willingness to travel to construction sites

What We're Looking For

This role would suit someone who:

- Enjoys technology and troubleshooting
- Likes being out onsite rather than sitting behind a desk
- Is confident speaking with clients and solving problems
- Has a can-do attitude and is willing to learn
- Takes ownership and follows issues through to resolution
- Enjoys working in a hands-on, customer-focused environment

Benefits

- Regular onsite work across construction sites
- Combination of phone support, onsite troubleshooting and client interaction
- Work with innovative access control technology
- Training and ongoing technical support
- Chance to develop your technology and troubleshooting skills
- Career progression within a growing business
- Supportive and collaborative team setting

About the Company

Our client is a leading provider of integrated access control solutions for construction sites across Australia.

They provide weatherproof turnstiles, gates and access control technology specifically designed for construction environments, with ongoing technical support and client service.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on
0474 542 499 or via [email protected], otherwise please check out our website for other available positions.

www.frontlineconstruction.com.au

#SCR-brooke-maloney

📌 Technical Support Specialist - Construction Technology (Haymarket)
🏢 Frontline Construction Australia
📍 Haymarket