- 9–12 Month Contract
- Wellington, New Zealand
- Hybrid Set-up
- Enterprise IT Support & End User Computing Environment
- Must be eligible to obtain and maintain a Confidential Security Clearance.

About the Role
Green Light is seeking an experienced Senior Desktop Engineer to support a large and geographically diverse user base within a complex enterprise environment.

This role will focus on providing advanced desktop and end-user support services, ensuring users receive a high level of technical assistance across modern workplace technologies. You will work across both on-premises and cloud environments, supporting endpoint devices, Microsoft technologies, business applications, mobility solutions, and operational support services.
The successful candidate will bring strong troubleshooting skills, a customer-focused approach, and experience supporting enterprise-scale environments where remote support is a key component of service delivery.

Responsibilities

- Provide Level 2 and Level 3 desktop and end-user support across a geographically distributed customer base
- Support modern Microsoft operating systems and enterprise business applications
- Troubleshoot and resolve technical issues across on-premises and cloud-based Microsoft environments
- Support the deployment, installation, and maintenance of line-of-business applications
- Administer and support Active Directory, Microsoft Entra ID, and Microsoft Exchange environments at an operational level
- Support enterprise endpoint management and mobility solutions
- Assist users with hardware, software, network connectivity,



and telephony-related issues
- Utilise ITSM tools to manage incidents, requests, changes, and service delivery activities
- Maintain documentation, knowledge articles, and support procedures
- Promote and support end-user security best practices
- Collaborate with infrastructure, applications, and security teams to resolve complex issues
- Deliver high-quality customer service through both onsite and remote support channels

Required Skills & Experience

- This is only for New Zealand Citizens with Confidential Clearance or Citizens who can obtain one
- Practical experience in ICT service support within a large enterprise environment
- Demonstrated experience supporting a geographically diverse customer base
- Robust hands-on experience supporting:
- Microsoft Windows operating systems
- Microsoft 365 products
- Line-of-business applications
- Understanding of:
- Basic networking concepts
- Enterprise telephony systems
- Enterprise mobility solutions
- Business desktop applications
- Experience deploying and supporting enterprise applications on end-user devices
- Strong troubleshooting experience across Microsoft technologies in both on-premises and cloud environments
- Experience administering:




- Active Directory
- Microsoft Entra ID
- Microsoft Exchange
- Experience using ITSM platforms and service management processes
- Strong understanding of end-user cyber security and security best practices
- Experience providing remote support in large client/server environments
- Excellent communication and stakeholder engagement skills
- Ability to work effectively with people from diverse cultures and backgrounds

Highly Desirable:

- Understanding of Te Tiriti o Waitangi / Treaty of Waitangi principles
- Awareness of Te Reo Māori, Māori customs, and protocols

How To Apply: Click APPLY or contact Liz – Resource Manager at [email protected]

About Green Light Worldwide
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs.

At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact [email protected]

📌 Senior Desktop Engineer (Wellington)
🏢 Green Light
📍 Wellington