Reporting to the Front Office Manager and Assistant Front Office Manager you will be at the heart of hotel operations, leading by example and ensuring the seamless delivery of five-star service across the property.
As Manager on Duty, you will:
- Champion exceptional guest service and create memorable experiences
- Coordinate and oversee Front Office operations to ensure smooth daily performance
- Foster effective communication between Front Office and all hotel departments
- Act as the representative of Senior Management during your shift
- Resolve guest concerns professionally and efficiently
- Ensure the comfort, safety, and satisfaction of all guests
- Support and inspire your team to achieve service excellence
This is an exciting opportunity for a hospitality professional who enjoys taking ownership, solving challenges, and making a genuine impact on the guest journey.
About You
To succeed in this role, you will bring:
- A minimum of 2 years' experience in a similar leadership role within a 5-star hotel environment
- Outstanding verbal and written communication skills
- The ability to remain calm, skilled, and guest-focused in a fast-paced environment
- Strong problem-solving and decision-making capabilities
- Experience with Opera PMS, PABX, and Microsoft Office applications
- A passion for luxury hospitality and creating exceptional guest experiences
Essential Requirements
- Current First Aid Certification
- Current RSA Certification
- Full Australian working rights
- Flexibility to work rotating shifts across a 7-day roster
Why Join Shangri-La Sydney?
At Shangri-La Sydney, you'll be part of a team that values excellence, collaboration, and genuine hospitality. We offer:
- A supportive and inclusive workplace culture
- Career development and progression opportunities within a global luxury hotel brand
- Ongoing training and mentorship from experienced leaders
- The chance to work in one of Sydney's most iconic hospitality destinations
Ready to Take the Next Step?
If you're passionate about luxury hospitality, thrive in a leadership role, and are ready to elevate your career with one of the world's most respected hotel brands, we would love to hear from you.
Apply today and begin your journey with Shangri-La Sydney.
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📌 Manager on Duty (The Rocks)
🏢 Shangri-La Hotels
📍 The Rocks
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