About Us

At Wallenius Wilhelmsen, we are global leaders in integrated logistics and shipping services. Across ocean, inland and terminal operations, we deliver innovative supply chain solutions for our customers worldwide.

About the Role

We are seeking a highly organised and customer-focused Sales Support Representative to join our Oceania team for a 12-month fixed term contract.

In this role, you will be responsible for supporting all import and export Sales Support activities across the Oceania region. You will play a key role in enabling regional Sales Support strategies and business targets, while partnering closely with Account Managers to grow and maintain customer relationships. The role involves end-to-end coordination of shipments, including bookings, cargo receival, documentation, customs requirements, and transhipments, as well as invoicing, accounts receivable and reporting. You will be the first point of contact for customers, ensuring timely communication, issue resolution and a high standard of service delivery. In addition, the role supports operational and port activities, ensures compliance with company policies and procedures, and contributes to continuous improvement initiatives, business continuity and stakeholder engagement across customers, terminals and internal teams.

Key Responsibilities

- Support the EUKOR agency and Wallenius Wilhelmsen operations in Australia, overseeing all import/export Sales Support activities and ensuring efficient end-to-end execution

- Drive regional Sales Support strategies, business plans and performance targets aligned with EUKOR agency requirements

- Partner with Account Managers, Customer Growth leaders and Business Units to deliver customer strategies and a seamless, high-quality customer experience





- Support the transformation and integration of Order Management into Shipping Services, ensuring alignment with the Customer Growth operating model

- Manage operational processes including customs requirements, cargo preparation, transhipments, space allocation, and cargo issue resolution

- Oversee financial and administrative activities such as pricing for contracted accounts, invoicing, accounts receivable and reporting

- Ensure compliance with company policies and procedures while supporting continuous improvement initiatives, cross-training, and stakeholder engagement across ports and customers.

- Maintain accurate data in systems and ensure compliance with internal processes and procedures

About You

You are proactive, detail-oriented, and thrive in a fast-paced, customer-driven environment.

Key skills and experience include:

- Robust customer service and communication skills

- Excellent attention to detail and organisational capability

- Ability to manage multiple priorities and meet deadlines

- Confidence working across systems and data

- A collaborative approach and strong problem-solving skills

Desirable:

- Experience in shipping, logistics, or transport environments

- Exposure to bookings, cargo coordination, or freight operations

Why Join Us?

- Be part of a globally recognised logistics organisation

- Work in a collaborative and supportive team environment

- Contribute to delivering high-quality service to global customers

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.

Background Checks

As part of our recruitment process, preferred applicants will be required to undergo relevant background checks, which may include reference checks, a police check and pre-employment medical.

📌 Sales Support Representative (Docklands)
🏢 Wallenius Wilhelmsen Ocean
📍 Docklands