Are you an organised and customer-focused administrator with experience in residential construction? We're seeking a Maintenance Coordinator to join a busy construction team, supporting homeowners and internal stakeholders throughout the maintenance and warranty process.
This is a fantastic opportunity for someone who enjoys providing exceptional customer service, coordinating multiple moving parts, and building solid relationships with clients, trades, and suppliers.
The Role
Reporting to the Maintenance Manager, you'll be responsible for managing maintenance enquiries, coordinating inspections and repairs, and ensuring homeowners receive a high level of service throughout the maintenance and warranty period.
You'll work closely with clients, maintenance supervisors, trades, and suppliers to ensure maintenance requests are handled efficiently and resolved in a timely manner.
Key Responsibilities
- Act as the first point of contact for homeowners during the maintenance and warranty period
- Respond to client enquiries via phone and email in a professional, timely, and empathetic manner
- Coordinate maintenance inspections and appointments with clients and trades
- Prepare maintenance documentation, reports, and correspondence
- Issue work orders and liaise with subcontractors and suppliers to ensure timely completion of maintenance works
- Track and manage maintenance requests through internal systems
- Maintain accurate records, documentation, and client communications
- Assist with reporting and provide updates on outstanding maintenance items
- Support the Maintenance Manager and wider team with day-to-day administrative requirements
- Build and maintain strong working relationships with clients, suppliers, and subcontractors
About You
- Previous experience in a Maintenance Coordinator, Customer Service Coordinator, Construction Administrator, or similar role
- Residential construction experience is highly regarded
- Understanding of the home building and maintenance process
- Strong customer service and stakeholder management skills
- Excellent verbal and written communication skills
- High attention to detail and strong organisational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficient with Microsoft Office Suite and CRM systems
- Experience using construction software such as Framework or Salesforce will be highly regarded
What's On Offer
- Join a well-established residential construction business
- Supportive and collaborative team environment
- Diverse role with plenty of stakeholder interaction
- Opportunity to build long-term relationships with clients and industry partners
- Stable, full-time position with career development opportunities