A leading enterprise organisation is seeking an experienced Policy and Process Lead who can establish new processes and policies for their Complaint Handling department.
Profiles with a background in Complaints, Scam Prevention, Contact Centre or Claims processing will be a robust fit.
Long term contract - Hybrid in Sydney.
Responsibilities:
- Draft the policy framework for complaint handling ensuring it complies with regulatory standards
- Define and document the end to end complaint handling process from intake to resolution
- Test the existing operating design against the compliance requirements
- Define and document the governance model for complaint handling
Desired experience:
- Background in Policy and process development within complaints, scam prevention, contact centre or claims processing
- Experience with governance and compliance testing existing processes and policies
- Experience creating policy frameworks
- Experience working in a highly regulated industry
📌 Policy and Process Lead (McMahons Point)
🏢 Talenza
📍 McMahons Point
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