Start a Career Where You Can Make a Genuine Difference

Are you looking for a meaningful career where your work positively impacts people's lives every day?

At Gallagher Bassett, we're seeking motivated, customer-focused professionals to join our Sydney or Parramatta Workers Compensation team as a New to Scheme Case Manager. No prior workers compensation experience is required. If you have experience in customer service, insurance, healthcare, rehabilitation, claims, administration, employment services, or another people-focused profession, we'll provide the training, support, and career pathways to help you succeed.

This is an exciting opportunity to build a long-term career within a global organisation while helping injured workers navigate their recovery and return-to-work journey.

As a New to Scheme Case Manager, you'll manage a portfolio of workers compensation claims and support injured workers, employers, healthcare providers and other stakeholders throughout the claims process.

Your responsibilities will include:

- Managing workers compensation claims in line with legislative and compliance requirements

- Supporting injured workers through their recovery and return-to-work journey

- Building strong relationships with employers, workers and treatment providers

- Gathering information, reviewing documentation and making informed decisions

- Identifying barriers to recovery and coordinating appropriate support services

- Maintaining accurate claim records and documentation

- Delivering outstanding customer service while balancing quality and productivity outcomes

What We're Looking For

We're open to candidates from a variety of backgrounds who are passionate about helping people and delivering excellent customer experiences.

You may bring experience from:





- Customer service or contact centre environments

- Healthcare, nursing or allied health

- Rehabilitation or return-to-work services

- Claims or insurance

- Employment services

- Financial services

- Case management or support coordination

- Hospitality, retail or other customer-facing industries

Most importantly, you'll have:

- Strong communication and relationship-building skills

- The ability to manage multiple priorities in a fast-paced environment

- Excellent problem-solving and critical thinking skills

- Resilience and a proactive approach to learning

- Strong organisational and time management abilities

- A genuine desire to help people achieve positive outcomes

What We Offer

At Gallagher Bassett, we invest heavily in the development of our people. You'll receive:

- Comprehensive training through our structured New to Scheme onboarding program

- Ongoing coaching, mentoring and career development and clear pathways into senior case management, technical and leadership roles

- Hybrid working arrangements

- A supportive and collaborative team culture

- Access to wellbeing initiatives and employee assistance programs

- Discounts through our employee benefits program

- Opportunities to work for a global leader in risk management and claims services

Apply Today

If you're ready to take the next step in your career and join a team that makes a real difference, we'd love to hear from you. Apply now and start your Gallagher Bassett journey!

You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position. Gallagher Bassett is an Equal Chance Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.

📌 Entry Level Case Manager (Sydney)
🏢 Gallagher Bassett
📍 Sydney