About The Role:

An exciting opportunity for a passionate and progressive Community Experience Leader to lead and inspire the Ngutungka West Lakes Team. Overseeing the Library Community Experience and day to day operations at the combined Library Community Centre, there may also be opportunities to work across our Community Experience teams and/or facilities.

With a key focus on the customer experience, this role will be responsible for managing all aspects of the day-to-day activities and operations of the Findon and Henley Beach branches. You will actively engage with the community to ensure the planning of Ngutungka Henley Beach to deliver services and activities that are reflective of its specific place and people.

In partnership with other Team Leaders, you will collaboratively lead the development, deployment and performance of the Community Experience team to deliver on Community Connections strategic priorities.

About You:

You bring a genuine care for people, along with a contemporary and progressive leadership approach, and offer:

- Proven leadership experience in a service delivery setting, ideally across multi-site or community-facing services.
- Strong people leadership capability, enabling consistent, responsive and high-quality customer experiences.
- A genuine commitment to fostering a positive, inclusive workplace culture that values people, diversity and wellbeing, and supports individuals and teams to thrive.
- A track record of improving services, systems or operating models, with the ability to turn strategy into practical outcomes.
- The ability to use data, feedback and insight to inform decisions,



identify opportunities and drive continuous improvement.
- Well-developed relationship management skills, with the ability to collaborate effectively across teams and external partners.
- Strong communication skills, with the ability to engage, influence and build trust with a range of stakeholders.
- Experience managing planning, budgets, reporting and operational priorities, while maintaining a focus on community outcomes.
- A relevant tertiary qualification in Library and Information Management, Customer Experience, Business, Public Administration, Community Development or a related field, and/or commensurate demonstrated experience in lieu of formal qualifications.

About Our Organisation:

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.

We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.





We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.

About Our Team:

The Charles Sturt Libraries team delivers responsive, customer-focused library services across five libraries, including two community hubs, mobile library and outreach services. The Community Experience team works alongside the broader library team to create inclusive, welcoming and accessible services that support community connection, learning and participation across the City.

The Detail:

This position is offered as a full-time, permanent basis and is classified at Level 5, with a salary of $103,798 to $108,265 per annum + superannuation, annual leave loading.

A current unprohibited Working with Children Check must be maintained for the duration of the employment period in this prescribed position.

Click ‘Apply for this job’ to submit your application for this vacancy by 9.00am, 20 July 2026.

For further information about this vacancy, please view the attached position description.

Enquiries about this position may be made to the following:

Vanessa Shepperd, Coordinator Community Experience, (08) 8408 1***, or *********@charlessturt.sa.gov.au

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- Position Description - Team Leader Community Experience

📌 Team Leader - Community Experience (Adelaide)
🏢 City of Charles Sturt
📍 Adelaide