About the Market Operations Branch

The Market Operations Branch plays a central role in shaping a safe, diverse, and high-quality NDIS provider market. It consists of three core teams:

- Provider Registrations
- Audit and Monitoring
- Worker Screening and Market Coordination

These teams work together to register providers, assess and monitor auditors, and lead NDIS worker screening nationally. Please specify in your Statement of Claims, which role(s) you would be interested in.

Provider Registration

The Provider Registration team performs a wide range of activities designed to develop a diverse, vibrant and high-quality NDIS market supporting NDIS participants. The team manages the registration process that incorporates the NDIS Practice Standards and suitability assessments and administers the national audit scheme. Further, the team provides education, guidance, and best practice information to NDIS providers to support compliance with registration requirements.

Audit and Monitoring

The Audit and Monitoring teams supports the delivery of the NDIS Commission Approved Quality Auditor Program. The team ensures high-quality audit services that provide robust assessments of NDIS providers, conformity with the NDIS practice Standards and provider compliance with their registration related obligations.

Worker Screening and Market Coordination

The Worker Screening & Market Coordination team is responsible for delivering high-quality support for participants and providers through national operational leadership of NDIS worker screening, data custodianship of the NDIS worker screening database,



facilitating the use of worker screening information to manage risks for participants and managing publication of Commission compliance and enforcement decisions.

The key duties of the position include:

Role Overview

The APS3 officer works under direction to provide administrative and operational support across Market Operations. The role contributes to the effective delivery of provider registration, worker screening, audit and monitoring, and related regulatory activities by applying established procedures, maintaining accurate records, preparing routine documentation, supporting stakeholder engagement, and assisting with projects and continuous improvement initiatives that promote a safe and high-quality NDIS market.

Duties may include, but are not limited to, the following:

1. Provide administrative and operational support to regulatory, project and business activities in accordance with established procedures, policies and work instructions.
2. Process applications, records and other information, ensuring work is accurate, timely and compliant with legislative and policy requirements.
3. Conduct routine research, gather information and assist in preparing reports, correspondence, briefings and other documentation.
4. Maintain accurate records, databases and registers to support effective case, project and program management.

Eligibility

It is desirable for the occupant to have:

1.



Knowledge and experience in contemporary regulation and risk management in a government setting (preferably in a licensing or registration environment) and how it applies in the context of disability and human-rights
2. Proficiency in the use of common office software, such as outlook, office suite, and MS teams, and the ability to learn and apply role specific systems to support provider registration activities and identify opportunities for business improvements
3. Can interpret and apply the NDIS act, rules, and quality and safeguarding framework, contributing to policy development and project delivery

Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) offers roles that make a real difference in the community. As the dedicated national regulator of NDIS service providers and workers in Australia, the NDIS Commission upholds the rights of NDIS participants to quality and secure supports or services, including those received under the National Disability Insurance Scheme (NDIS). The NDIS Commission encourage applications from people with disabilities, LGBTQIA+ people, women and people with diverse linguistic and cultural backgrounds. The organisation recognises the richness of Aboriginal and Torres Strait Islander culture, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery. The NDIS Commission participates in the Australian Public Service RecruitAbility Scheme which provides equitable adjustments for applicants with disability A full definition of disability is included on this website Definition of Disability.

📌 Audit and Monitoring Officer / Registration Support Officer / Project Support Officer (Perth)
🏢 NDIS Quality and Safeguards Commission
📍 Perth