Administration Assistant / Trainee Hire Controller

About the Role

Norquip Hire is looking a hardworking motivated, reliable and customer-focused Administration Assistant / Trainee Hire Controller to join our team.

This is an exciting opportunity for someone looking to build a long-term career in the equipment hire industry. You'll receive on-the-job training while supporting the day-to-day operations of the branch, gaining experience in administration, customer service, equipment hire and branch operations.

Working alongside an experienced team, you'll develop the skills and knowledge required to progress into a Hire Controller role.

Typical hours are 8:00am to 5:00pm, Monday to Friday.

Key Responsibilities

- Provide exceptional customer service to customers, suppliers and visitors, both in person, over the phone and via email.

- Answer incoming calls, respond to enquiries and direct calls or take accurate messages.

- Generate hire quotations, provide equipment pricing and availability, and process hire bookings.

- Support the Hire Team with daily administrative and operational tasks.

- Enter and maintain accurate information within hire and accounts systems.

- Assist with customer account enquiries and debt collection activities.

- Coordinate equipment deliveries and collections.

- Work closely with workshop staff and mechanics to ensure equipment availability and readiness.

- Learn about our extensive range of hire equipment, from small hand tools through to larger construction and earthmoving equipment.

- Assist customers with the collection and return of hire equipment.

- Safely assist with loading and unloading equipment.

- Complete pre-hire and post-hire inspections,



including photographing equipment.

- Assist with cleaning, washing and preparing equipment for hire.

- Maintain a clean, organised and professional office, workshop and yard.

- Assist with general office administration, including ordering stationery and office supplies and coordinating branch activities.

- Undertake occasional deliveries to customer sites when required.

- Follow company policies and maintain a strong commitment to workplace health and safety.

About You

To be successful in this role, you will have:

- A positive attitude and a willingness to learn.

- A genuine passion for providing outstanding customer service.

- Strong communication and interpersonal skills.

- Excellent organisational skills and attention to detail.

- Good computer skills, including Microsoft Office.

- The ability to work both independently and as part of a team.

- A proactive approach and willingness to help wherever needed.

- A professional presentation and strong work ethic.

- A current driver's licence.

- A forklift licence (or willingness to obtain one) is advantageous but not essential.

Why Join Us?

- Full on-the-job training and ongoing support.

- Clear career pathway into a Hire Controller position.

- A varied role where no two days are the same.

- Supportive team environment.

- Chance to build a long-term career in the equipment hire industry.

Inclusive Employment Statement

Norquip is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under‑represented groups to apply.

📌 Administration Assistant/ Trainee Hire Controller (Townsville)
🏢 Easy Site Solutions
📍 Townsville