Be Part of the Launch: Nucleus Network Sydney

Are you ready to be part of something truly exciting from day one?

Nucleus Network is expanding, and we are inviting applications from Contact Centre Officer's to help shape and launch our brand‑new, purpose‑built clinical trials site at the North Shore Health Hub in St Leonards, Sydney.

Who We Are: Nucleus Network

Nucleus Network is a leading global Phase 1 clinical trials specialist, with facilities across Australia, the USA, and the UK. Since 2004, we have conducted more than 1,500 clinical trials for leading biotechnology and pharmaceutical organisations worldwide - all with one purpose: advancing medicine and improving lives.

Our people‑first culture is built on care, collaboration, and innovation, and we are deeply committed to supporting our teams to learn, grow, and thrive as we continue to expand globally.

About Nucleus Network Sydney

Our new Sydney site will be a state‑of‑the‑art facility, designed to support world‑class early‑phase trials and exceptional employee experience.

Located within the North Shore Health Hub, the site offers:

- Modern, purpose‑built clinical facilities

- Access to an onsite gym (membership costs apply)

- A prime location approximately 600 metres from public transport, making commuting simple and accessible

This site represents a significant investment in the future of clinical research in Australia - and an opportunity to help build something meaningful from the ground up.

About the role
The Recruitment Department is responsible for promoting clinical research opportunities within the community and recruiting suitable healthy volunteers and patient participants for clinical studies.



Partnering closely with project teams, the team works to achieve study enrolment targets while ensuring all recruitment activities are conducted in line with ICH and GCP guidelines and industry best practices.

Shifts are allocated between 7:00am - 7:00pm Monday to Friday and 9:00am - 5:00pm on weekends.

Key responsibilities

- Handling inbound and outbound calls with potential participants

- Minimum six months experience in a contact centre

- Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements

- Inbound and outbound calls – up to 40 + calls per day

- Selecting trials for participants based on eligibility criteria

- Build excellent rapport with existing and new participants

- Booking appoints and updating the participant database

Requirements

- Medical research/clinical operations experience would be advantageous

- Call center experience is preferable

- Must have excellent time management skills with an ability to work in a fast-paced environment

- Able to work independently and effectively in a team

- Maintain a skilled level of confidentiality

- Meet set targets and KPI’s

What's In It for You:

(Subject to eligibility and availability)





- Meaningful Impact Contribute directly to advancing medicine and improving lives through early‑phase clinical research.

- Greenfield Experience Be part of launching a brand‑new site, with opportunities to cross‑skill, influence processes, and grow as the site expands.

- Flexible Employment Options Full‑time, part‑time (varying FTE), and casual opportunities available to suit different career stages and lifestyles.

- Competitive Remuneration Salary packages aligned to role scope and experience.

- Growth opportunities & Development Comprehensive training, structured onboarding, development pathways, and internal progression opportunities within a global organisation.

- World‑Class Facilities A brand‑new clinical research site within the North Shore Health Hub.

- Health & Wellbeing Focus

- Access to an onsite gym (membership fees apply)

- Subsidised Fitness Passport, providing access to thousands of gyms, pools, and fitness facilities across Australia

- Employee wellbeing and recognition initiatives

- Inclusive & Supportive Culture Work within a collaborative, inclusive environment driven by care, trust, and innovation.

- Global Exposure Collaborate with leading biotech and pharmaceutical partners across Australia, the USA, the UK, and beyond.

- Everyday Benefits

- Free period products across all sites, supporting global period equity

- Weekly Fruit Box Deliveries

- Novated leasing options for eligible employees

- Discounts through the Blackstone Portfolio, including hotels and select services

- Access to discounted private health insurance through recognised providers

For further information about Nucleus Network, please go to www.nucleusnetwork.com.au

📌 Contact Centre Officer (Casual) (St Leonards)
🏢 Nucleus Network
📍 St Leonards