What success looks like in this role:

- Creates and maintains project plans, ensuring resources are effectively allocated.

- Semi-independently leads small delivery management projects.

- Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.

- Serves as a key point of contact for clients, ensuring transparent communication and helping with expectation management.

- Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.

- Troubleshoots and documents client issues (i.e., performance and application issues).

- Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.





- Manages team projects as assigned.

- Provides administrative support as required.

- Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.

- Allocates assignments, establishes work priorities and monitors performance.

- Ensures compliance with company policies, contracted client agreements and established service level agreements (SLAs).

You will be successful in this role if you have:

- Must be an Australian Citizen.

- Time management

- Motivated and enthusiastic

📌 Field Services Team Lead-VIC/TAS (Melbourne)
🏢 Unisys
📍 Melbourne