Transport Planning & Runsheet Management

- Develop, optimise, and manage daily delivery run sheets for metropolitan, regional Victorian, and interstate deliveries.

- Plan delivery routes to maximise fleet utilisation, delivery efficiency, and customer service outcomes.

- Coordinate daily transport requirements with drivers, warehouse personnel, and third-party transport providers.

- Schedule and manage same-day, next-day, urgent, and interstate freight movements.

- Monitor transport operations throughout the day and proactively resolve delivery issues, delays, and route changes.

- Analyse run performance and recommend route improvements and cost-saving initiatives.

- Ensure all delivery schedules comply with customer requirements and delivery windows.

- Coordinate vehicle load planning with warehouse staff to maximise transport efficiency.

Interstate Freight Management

- Manage all interstate freight bookings, dispatches, and transport documentation.

- Liaise with transport companies to secure cost-effective and reliable freight solutions.

- Coordinate early morning interstate dispatch requirements to ensure service commitments are achieved.

- Track interstate freight movements and communicate delivery status updates to customers and stakeholders.

- Resolve freight discrepancies, delays, damages, and carrier issues.

- Monitor freight costs and identify opportunities for improved transport efficiency.

Customer Service & Supply Chain Coordination

- Provide exceptional customer service for order, transport, delivery, and invoice enquiries.

- Act as the primary point of contact for delivery schedules, freight requirements, and transport updates.

- Resolve customer delivery issues and service concerns promptly and professionally.

- Maintain robust relationships with customers, transport providers, and internal teams.

- Ensure customer expectations are managed effectively regarding delivery timelines and service levels.

Warehouse & Dispatch Coordination





- Provide warehouse teams with complete pick documentation and delivery schedules for next-day dispatch.

- Coordinate frozen, chilled, and ambient order requirements with warehouse personnel.

- Ensure all pick sheets, labels, consignment notes, manifests, and delivery documentation are prepared accurately.

- Communicate delivery changes, urgent orders, shortages, and special customer requirements.

- Work closely with warehouse supervisors to ensure timely loading and dispatch of vehicles.

Driver & Fleet Coordination

- Issue daily run sheets, delivery instructions, manifests, and return authorisations to drivers.

- Coordinate route amendments and customer requests throughout the day.

- Maintain communication with drivers to ensure successful delivery execution.

- Monitor driver performance, delivery completion, and proof-of-delivery compliance.

- Escalate and resolve operational issues affecting delivery performance.

- Support drivers with delivery troubleshooting and customer service issues.

Invoicing & Administration

- Process daily invoicing aligned with delivery schedules and completed runs.

- Investigate and resolve missing or incorrect invoices.

- Process customer returns, credits, and Return Authorisations (RA).

- Maintain accurate transport, delivery, freight, and customer records.

- Prepare operational reports relating to freight, deliveries, service levels, and transport performance.

- Coordinate CHEP, and IBT pallet transfers and maintain accurate pallet control records.

Essential Skills & Experience

Mandatory Experience

- Minimum 3-5 years’ experience in transport logistics, distribution, fleet scheduling, or supply chain operations.

- Proven experience creating and managing delivery runsheets.

- Strong knowledge of Victorian metropolitan, regional, and interstate transport networks.

- Experience coordinating third-party transport providers and freight carriers.

- Demonstrated ability to manage multiple delivery schedules and competing priorities.

- Experience working within warehousing and distribution environments.

📌 Transport & Logistics Coordinator (Victoria & Interstate Operations) (Carrum Downs)
🏢 Important Company of the Sector
📍 Carrum Downs