About the business

At South Burnett Care our vision is to be the premier provider of community care services across the South Burnett and surrounding regions.

As a locally managed not-for-profit organisation with more than 45 years of experience, we support older Australians, people with disability, and their families to live independently and remain connected to their communities.

We are committed to delivering person-centred services with compassion, integrity, innovation and respect. Our people are at the centre of everything we do, and we are looking for someone who shares our values and is passionate about making a difference.

About the role

South Burnett Care is seeking a professional and customer-focused Administration Officer to join our energetic team. This role is ideal for someone who enjoys working in a fast-paced environment, thrives on providing outstanding customer service, and takes pride in ensuring administrative processes run efficiently and accurately.

As a key member of our Executive Services team, you will be the first point of contact for many clients, staff, visitors and stakeholders, helping to create a welcoming and professional experience while supporting the day-to-day operations of the organisation.

Key Responsibilities:

Customer Service & Reception

- Provide a professional and welcoming first point of contact for clients, visitors and stakeholders.

- Answer and direct telephone enquiries in a timely and courteous manner.

- Manage reception and general enquiries.

- Receive, record and distribute messages accurately.

Administrative Support





- Deliver high-quality administrative support across multiple business units.

- Manage incoming communications, correspondence, emails and mail distribution.

- Maintain electronic and physical filing systems and organisational records.

- Support document preparation, data entry and reporting activities.

- Assist with the administration of organisational systems and processes.

Operational Support

- Work collaboratively with operational and corporate teams to support service delivery.

- Assist with roster administration and scheduling activities as required.

- Process over-the-counter payments, receipting and banking.

- Manage office supplies, stationery and stock levels.

- Coordinate couriers, postage and deliveries.

- Maintain a professional, organised and welcoming office environment.

Continuous Improvement

- Contribute to improving administrative processes and systems.

- Support the organisation's commitment to quality, compliance and innovation.

- Demonstrate flexibility and a willingness to assist across various teams as required.

What We Offer

Benefits include:

- Salary packaging options to increase your take-home pay.

- Meal entertainment packaging.

- Novated leasing opportunities.

- A supportive and values-driven workplace culture.





- Ongoing training and professional development.

- Opportunities to contribute to meaningful community outcomes.

Work hours for this position will be negotiated with the successful applicant and may suit applicants seeking school-friendly hours.

About You

To be successful in this role, you will have:

- Previous experience in a reception, administration or customer service role.

- Outstanding communication and interpersonal skills.

- Strong organisational and time management abilities.

- Excellent attention to detail and accuracy.

- The ability to prioritise competing tasks and work independently.

- Intermediate to advanced computer skills, including Microsoft Office applications.

- Confidence learning and working with digital systems and technology.

- A positive, professional and team-oriented approach.

- A commitment to providing exceptional customer service.

- A willingness to embrace change and contribute to continuous improvement initiatives.

Essential Requirements

- Current Queensland Driver Licence.

- Ability to obtain and maintain:

- National Police Check

- NDIS Worker Screening Clearance

- Working with Children Check (Blue Card)

- Evidence of immunisations as required under applicable aged care and disability sector requirements.

How to Apply

To apply, please submit:

- A current resume;

- A cover letter outlining why you would be a great fit for the role; and

- Contact details for two professional referees.

Join South Burnett Care and help make a positive difference in the lives of people across our communities every day.

📌 Administration Officer - Kingaroy
🏢 SBcare
📍 Kingaroy