SCCR Restorations is a growing Water Damage Restoration company specialising in insurance claims, water damage restoration, mould remediation, and structural drying. We are looking for a motivated and organised Claims Assistant to join our friendly team on a part-time basis, working 9:00 am to 3:00 pm.

This is an excellent opportunity for someone with robust administration and customer service skills who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

Key Responsibilities
Respond to customer enquiries via phone and email.
Answer calls from clients, insurers, suppliers and trades.
Schedule technicians, inspections and restoration works.
Manage and update insurance claims from commencement through to completion.
Prepare reports and maintain accurate claim records.
Liaise with insurance companies, assessors and customers.
Follow up outstanding information and documentation.
Provide administrative support to the restoration team.
Deliver professional customer service at every stage of the claims process.





Skills & Experience
Excellent verbal and written communication skills.
Strong customer service experience.
Outstanding organisational and time management skills.
High attention to detail.
Ability to work independently and as part of a team.
Professional phone manner and strong email etiquette.
Proficient in Google Workspace, including Gmail, Google Docs and Google Sheets.
Previous administration or insurance claims experience is highly regarded but not essential.

What We Offer
Part time hours: 9:00 am – 3:00 pm.
Supportive and friendly team environment.
Chance to develop your career within the restoration and insurance industry.
Ongoing training and professional development.
Convenient Castle Hill location.

If you are organised, proactive and enjoy helping people through the insurance claims process, we would love to hear from you.

Pay: From $35.00 per hour

Work Location: In person

📌 Claims Assistant Castle Hill
🏢 SCCR Restorations
📍 Castle Hill