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Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom designed prints & sustainable fabrications.

We are currently seeking an energetic, highly motivated, and experienced Retail Specialist to join our team in our flagship store in Armadale. You will be joining a creative and passionate team that strives to always create a welcoming and inspiring experience in store. As a company, we are a supportive team, committed to providing you with exceptional training encouraging career development and career progression. Experience in a high-end boutique store is preferred, but not essential.

About the role:

Reporting to the Store Manager, you will be responsible for assisting in the successful operations of the Armadale store, achievement of sales through exceptional customer service and the building and nurturing of a loyal customer base. Generous staff discounts and uniform perks are offered along with a wonderful team of like-minded peers.

This role will include, but is not limited to:
Cultivating local relationships with customers, VIPs & other retailers




Assisting customers in store
Providing an inspiring and welcoming atmosphere in store
Communicating styling advice based on in-depth knowledge of product & brand aesthetic
Answering phone & email enquiries and all other communication channels
Striving to achieve sales targets and company KPIs
Supporting the manager in daily operational procedures and administrative tasks
Ensuring the store aesthetics are always at their best
Assisting the manager in strategizing business ideas that assist the growth of your store and the business

Requirements for the role:
Experience in high-end retail customer service
Exceptional customer service
Experience in growing and nurturing a customer database
Exceptional presentation
Exceptional verbal & written communication skills
Understanding of the Lee Mathews brand & aesthetic
Understanding of the customer demographic
Highly motivated and driven in your role with a keen eye for detail
Possess exceptional organisational skills

Seniority level

Entry level

Employment type

Part time

Industries

Retail
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📌 Retail Specialist, Armadale Melbourne
🏢 Lee Mathews
📍 Melbourne