Department: Network Operations / Telecom Operations

We are seeking a proactive L1/L2 Engineer to support monitoring, fault management, and first-level problem resolution activities for telecom Signaling Transfer Point (STP) platforms, including Oracle and other vendor solutions.

Key Responsibilities
Monitor STP platforms (Oracle and other vendor solutions) for alarms, performance degradation, and service-impacting events.
Perform first-level troubleshooting and fault isolation for signaling and network-related issues.
Utilize HP TEMIP for alarm and fault management activities.
Monitor network KPIs, trends, and performance using Grafana dashboards.
Use Nokia NAC tools for operational support and resolution workflows.
Access network platforms via MML and command-line interfaces to perform diagnostics, operational checks, and recovery actions.
Execute troubleshooting procedures and corrective actions in accordance with operational runbooks and SOPs.
Escalate unresolved or critical incidents to L2/L3 support teams with detailed analysis and supporting logs.
Maintain accurate incident records, troubleshooting notes, and ticket documentation.
Support routine operational tasks, health checks,



and maintenance activities.
Participate in shift rotations within a 24x7 Network Operations workplace.

Qualifications
Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Electrical Engineering, or equivalent practical experience.
Basic understanding of telecom signaling networks and STP environments.
Familiarity with Oracle STP or other telecom vendor STP platforms.
Previous experience in a Network Operations Center (NOC) or telecom support workplace.
Familiarity with Linux/Unix command-line environments.
Exposure to ITIL-based incident and problem management processes.
HP TEMIP fault management.
Nokia NAC operational tools.
Ability to perform basic troubleshooting using MML commands and command-line interfaces.
Understanding of alarm handling, incident management, and escalation processes.
Knowledge of SS7 and SIGTRAN signaling protocols is highly desirable.
Solid analytical, problem-solving, and communication skills.
Ability to work effectively in a rapid-paced operational support environment.
J-18808-Ljbffr

📌 Network Telecommunications Engineer City Of Sydney
🏢 CareCone Group
📍 City of Sydney