NAB is looking for a Fraud Assist Analyst to join their team in Melbourne. This full-time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support. The first 12 weeks involve on-site training before transitioning to a versatile hybrid work arrangement.
The ideal candidate will have proven customer service experience and a robust ability to manage challenging situations with empathy. A structured work workplace and strict adherence to schedules are necessary for success in this role.
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📌 Fraud Support Specialist Hybrid, Inbound Calls & Prevention Melbourne (Australia)
🏢 NAB
📍 Australia
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