About the Role

The EUC (End User Compute) Site Services Specialist is a vital onsite and field support role responsible for delivering timely and effective technical support at EDG locations, including deployment, maintenance, and support of all EGL IT equipment.

Key Responsibilities
Provide 2nd and 3rd level EUC support via in-person, phone, tickets, and email.
LCM onsite hardware deployment: set up and support POS, computers, printers, and peripheral devices at supported EDG locations.
Conduct R&M; site audits to confirm installation and condition status of all IT equipment.
Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.
Deliver customer service with patience, empathy, and a can‑do attitude to technical and non‑technical stakeholders.
Conduct daily audits of meeting room technologies to ensure they are meeting‑ready and provide real‑time troubleshooting.
Maintain rigorous asset and configuration management records.
Perform routine maintenance on Endeavour technology and coordinate with 3rd‑party vendors for warranty repairs.
Develop and maintain procedural documentation and user guides, and conduct staff training sessions.

Required Qualifications




Proven experience with Windows OS, Microsoft Active Directory, and Microsoft Endpoint Management.
Strong background in installing and troubleshooting diverse computer hardware and meeting room AV technologies.
Excellent analytical skills and a genuine passion for tackling complex technical challenges.
Robust communication skills, able to translate technical jargon into user‑friendly explanations.
Rapid learner, eager to expand skillset and take on new technologies.

Desirable
Familiarity with ServiceNow and Meraki dashboard.
Experience managing iOS/Android apps and mobile devices.
Understanding of Intune, Google MDM, JAMF, and Google Workspace suite.
Friendly, easygoing personality, thrives in a team-oriented team environment.

Benefits
Exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands; discounts at Woolworths and BIG W.
Access to free health and wellbeing services covering physical, mental, and financial wellbeing.
Opportunities for learning and development to grow your career within Endeavour Group.
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📌 Euc Sites & Services Technician City Of Sydney
🏢 Endeavour Group
📍 City of Sydney