Are you looking for a role where you can grow your leadership skills and deliver outstanding customer service? O’Brien® is looking for a motivated Customer Experience Expert to support the Service Centre Manager and help drive exceptional face‑to‑face customer service at our Berrimah Automotive Glass Service Centre.

About the Role

The Customer Experience Leader plays a key role in the day‑to‑day operations of the Service Centre. You’ll lead customer service delivery, sales of vehicle accessories, support the team, and ensure every customer receives a first‑class experience.

Key Responsibilities
Offer and sell vehicle accessories (sales) to customers.
Lead customer service and support the daily running of the Service Centre.
Deliver exceptional service to recent and existing customers.
Communicate clearly with customers regarding lead times and job progress.
Conduct repair inspections and convert repair opportunities into sales.
Raise job authorities and invoices using the Service Centre systems.
Support the Service Centre Manager with operational tasks as required.





What You’ll Bring
A genuine passion for delivering outstanding customer experiences.
Experience leading or managing teams in a busy environment.
Strong communication skills with a confident, engaging approach.
Resilience and adaptability in a rapid‑changing workplace.
Excellent time‑management and organisational skills.
Robust stakeholder engagement and influencing skills.
Solid IT skills, particularly with MS Office.
Automotive industry experience (highly desirable but not essential).
Demonstrated leadership and coaching capability.

The Perks
Ongoing learning and development opportunities.
Incentive programs and recognition.
Supportive team and leadership.
Uniform provided.
Career progression within a respected national brand.

Work Requirements
Ability to work Saturdays when required (overtime paid).
Full Australian work rights required.
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📌 Customer Experience Expert Darwin
🏢 O'Brien Glass Industries
📍 Darwin