Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Mulwaree Doctors. In this role, you will work at the front desk of our medical clinic and assist patients and other visitors. Your primary duties will include greeting and checking in patients, answering questions, collecting co‑pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, ensuring the office provides a welcoming setting for patients.

Key Responsibilities
Open and close the clinic as per the set procedure
Greet patients and callers in a skilled and courteous manner
Make appointments for patients
Ensure medical records are managed confidentially and efficiently
Accurately process patient payments via cash, EFTPOS, and direct‑bill transactions
Invoice Medicare, Private Health Funds, TAC, WorkCover
Apply knowledge of the MBS schedule and correct billing procedures
Deal with referring doctors, hospital staff, pharmacists, etc. courteously and helpfully
Attend to patient enquiries
Check and handle internal emails
Fill in the roster when staff is away, on holidays or on sick leave
Maintain the reception waiting area and consulting rooms tidy,



including cleaning spills if necessary
Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
Maintain confidentiality of patient personal and financial information at all times
Complete recalls
Support the day‑to‑day operations of the medical centre
Demonstrate exceptional customer service and teamwork skills

Selection Criteria
Demonstrated ability to work in a team
Experience with medical software (BEST PRACTICE / MEDICAL DIRECTOR)
Strong organisational and problem‑solving skills
Ability to work in a quick‑paced environment, including multitasking
Clear oral and written communication with internal and external stakeholders
Commitment to quality patient service
At least one year of experience as a Medical Receptionist in a medical practice

Additional Requirements
Current Police Check
Current Working with Children clearance
Current First Aid/CPR certificate
Immunisation record
Driving licence / Photo ID

Expected Start Date: as soon as possible.

Job Types: Part Time

Salary: Remuneration will be negotiable based on experience.
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📌 Medical Receptionist Goulburn
🏢 Doctors&Co
📍 Goulburn