We currently have an exciting opportunity for a self‑motivated Claims Officer to join our Claims team based in Tullamarine HQ on a full‑time basis. This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damages. The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recovery.

Responsibilities
Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departments
Gathering and sorting relevant information in order to raise and process new claims
Preparing paperwork for refund/charge transactions or outsource recovery allocation
Dealing with telephone inquiries regarding claims and provide information as requested
Maintaining accurate file notes surrounding financial transactions and case development
Responding to email queries
Proactively resolve any issues that may inhibit the flow of work
Developing a sound knowledge of Europcar Rental Terms and Conditions




Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines

Qualifications
Solid customer service skills and being able maintain a calm and professional approach
Exceptional level of communication skills, both verbal and written
Ability to work in a fast‑paced environment and under pressure to meet deadlines
Possesses problem‑solving skills
Computer literate is highly desirable
Proven ability to work in a team environment

Benefits
A career in a globally recognised company that values its employees
Management support to coach and mentor you along the way, only setting you up for success
Free onsite parking and hybrid working arrangements available
Rewarded with an inclusive and dynamic team environment
Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app – the #1 app for mental fitness
Discounted car rental – excellent discounts for staff, family and friends
Excellent culture, working with an energetic and high‑performing team
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📌 Claims Officer City Of Hume
🏢 Europcar España
📍 City of Hume