Strategy
To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

Business
To generate business through cross selling banking products to customers transacting at counters.
To ensure that the highest standard of service is provided to customers at all times.
To maintain cordial relationship with existing and recent customers.
To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize current business acquisition

Processes
To handle deposit/withdrawal transactions and provide other banking services at counters with required licence*.
To handle a/c opening request and ensure comply with KYC and CDD policy with required licence*.
To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.




To post all general ledger entries and ensure the books of the branch are balanced.
To update customers record to computer system and assist in general filing of bank record at branch.

Remark

存款開戶資格：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。

外匯：經辦人員須有三個月以上相關外匯業務經歷。

信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。

Risk Management
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

📌 Teller Tewantin (Australia)
🏢 Standard Chartered
📍 Australia