Own The Customer Experience

Are you a customer-obsessed problem solver who thrives in a fast-paced technical setting?

At Teletrac Navman, we’re looking for a Technical Support, Tier 1 who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time.

This is not a ticket-logging role. You’ll be the first and most key point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region. If you enjoy taking accountability, thinking critically, and working collaboratively, you’ll feel right at home.

What You’ll Do
Own customer requests end-to-end across phone, email, and chat
Diagnose and resolve Tier 1 technical issues efficiently and accurately
Identify root causes, not just symptoms - and drive first contact resolution
Maintain high-quality, detailed records across CRM and systems
Partner with internal teams to escalate and close complex cases
Contribute to improving processes, knowledge, and team performance

What Sets You Apart
You take ownership and don’t pass problems on prematurely
You’re curious and analytical, not just reactive
You communicate clearly and confidently with diverse stakeholders
You thrive in structured, rapid-moving environments




You genuinely care about delivering a great customer experience
2+ years in customer-facing technical support (phone + email essential)
Strong foundational IT knowledge (applications, systems, troubleshooting)
High attention to detail and ability to multitask effectively
Confidence working autonomously and within a team
Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)

Who Is Teletrac Navman Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.

Teletrac Navman is a Vontier company.

Salary is between $60,000 - $65,000

📌 Technical Support, Tier 1 Sydney (Australia)
🏢 Teletrac Navman
📍 Australia