Company Overview and Services: Develops and distributes medical devices and digital patient monitoring tools for hospitals and community care providers.
A Technical Support Engineer is responsible for ensuring that medical devices, diagnostic equipment, or healthcare software are installed, maintained, and functioning correctly. The role combines technical troubleshooting with customer support and often involves working directly with hospitals, clinics, and laboratories.
Typical responsibilities include:
Installing and commissioning medical devices at customer sites.
Performing preventive maintenance and equipment calibration.
Diagnosing and repairing hardware and software faults.
Providing technical support by phone, email, or onsite.
Training healthcare professionals on the protected and effective use of equipment.
Documenting service activities and maintaining accurate records.
Ensuring compliance with safety, quality, and regulatory requirements.
Escalating complex technical issues to engineering or product development teams.
Managing spare parts and service inventory.
Skills and qualifications
Employers typically look for:
A degree or diploma in Biomedical Engineering, Electrical Engineering, Electronics, Mechanical Engineering, or a related field.
Robust troubleshooting and problem-solving skills.
Knowledge of medical devices or electronic systems.
Valuable communication and customer service skills.
Ability to travel to customer sites when required.
Familiarity with quality standards and healthcare regulations is an advantage.
Pay: From $5,800.00 per month
Benefits
Childcare assistance
Dental insurance
Health insurance
Housing allowance
Life insurance
Maternity leave
Parental leave
Visa sponsorship
Vision insurance
Work Location: In person
📌 Technical Support Engineer Melbourne
🏢 Redrock MedTech
📍 Melbourne
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