Location: Bendigo - Victoria, Mode: Hybrid

We are looking for a energetic outgoing individual that loves interacting with people and contributing to a team. This role's core focus will be to provide support to clients in their everyday use of our health information management software products and help create documentation and other training material to further enhance the support experience for our clients.

This role does not require technical knowledge, product training will be provided.

The Role Involves
Providing support to customers via phone, email, or online chat
Troubleshooting and resolve issues related to our products and services
Onboarding new clients
Staying abreast of emerging product features




Documenting customer interactions and issues in the support management system
Participating in the product improvement process
Creating and updating product documentation & media
Running client webinars and product demonstrations
Participating in the product testing process

The position involves contact with clients face-to-face online, by phone and by email, as such, positive communication, customer service and time management skills are essential.

Hybrid working setting.
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📌 Client Success Specialist Greater Bendigo City
🏢 Fixus Technologies
📍 Greater Bendigo City