Job Description

We are looking for a Guest Service Agent to assist with all guests’ queries and check‑in/out procedures.
Assist with all guest queries and check‑in/check‑out procedures.
Ensure details of regular guests are updated in the Opera System.
Coordinate with Housekeeping for room information and lost property.
Maintain the daily worksheet and use the designated form.
Complete guest registration forms accurately and update computer records.
Ensure account postings are accurate and necessary paperwork is produced.
Conduct accurate cashiering balance at shift completion.
Follow Elysium standards for check‑in/check‑out processes.
Assist with guest luggage as required.
Handle complaints promptly and efficiently.
Participate in meetings and training sessions.
Operate the switchboard and provide the correct welcome to callers and guests.




Provide Guest Valet Parking as necessary.

Qualifications
Customer service experience.
Exposure to systems (preferred Opera).
Open driver’s license.
Ability to multi‑task and work in multiple areas of the Front Office department.

Perks
30% discount on food and beverage at Accor properties worldwide.
Generous accommodation discounts across 4,500+ properties in over 110 countries.
Career mobility across Accor’s global brand portfolio.
25% discount at the signature restaurant Cibaria & Bar Capri.
Immediate commencement.
Learning prospects via Accor Academy and other training platforms.
Coverage available for a 7‑day roster.
Open to casual or part‑time employment.
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📌 Guest Service Agent Casual & Part Time Nambucca Heads
🏢 Accor
📍 Nambucca Heads