Overview

Full time, permanent hybrid position that can be based in either Sydney or Brisbane.

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

You’ll harness the power of Artificial Intelligence to enhance customer experiences, optimise operations for efficiency and reliability, uphold safety standards and enable our people to perform at their best. As a Senior AI Engineer you’ll bring hands on expertise in applied AI and full stack software engineering to design and deliver creative solutions that make a real impact.

Virgin Australia is at a pivotal moment in its AI journey,



and requires AI Engineers who thrive in fast‑paced environments. The ideal candidate aims for technical excellence while recognising the realities of delivery, trade‑offs and compromise. They understand what it takes to deliver production‑ready solutions, including testing, evaluation and observability.

Further responsibilities
Run LLMOps/AgentOps as part of solution ops. For example, prompt/config management, evaluation suites, safety/red‑testing, human‑in‑the‑loop controls.
Design and implement data paths for AI solutions: ingestion, embedding/knowledge stores, retrieval pipelines, caching and data quality controls.
Orchestrate secure rollout: canary/A‑B experiments, feature flags and controlled exposure to external end‑users.
Participate in incident response and post‑incident reviews; own corrective actions and learning loops.
Manage platform evolution and technical

📌 Senior Ai Engineer Brisbane City
🏢 Virgin Australia
📍 Brisbane