nib Group is seeking a Customer Engagement Consultant to deliver empathetic, personalised support to NDIS participants across phone, email and digital channels. You will guide onboarding, explain funding rules, and help with plan utilisation while adhering to NDIS pricing and regulations.
In a quick-paced, customer-focused setting, you will develop robust relationships with participants, providers and internal teams, resolve complex enquiries, and contribute to continuous improvement.
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📌 Ndis Customer Engagement Specialist Hybrid Melbourne (Australia)
🏢 nib Group
📍 Australia
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