Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details and preferences are recorded.
With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling.
Qualifications A guest-focused personality is essential
Strong written and verbal communication
Solid interpersonal and problem-solving skills
Prior experience working with Opera or another property management system
Ability to work independently and prioritise conflicting priorities
Whilst availability to work over a 7-day roster is desirable, candidates seeking a versatile work arrangement to suit personal commitments are encouraged to apply
Additional Information
Thrive in our Sofitel community, with:
Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
Up to 50% discount on meals at Sofitel Adelaide
Family & Friends accommodation discounts
Learning programs through our Academies
Fully laundered uniform provided
Free 24 hour access to our Employee Assistance Program
Opportunities to develop your talent and grow within our property and across the world!
Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Special note
Only applicants currently located in Australia with full Australian working rights will be considered. Job-Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Part time
📌 Reservations Agent Adelaide (Australia)
🏢 AccorHotel
📍 Australia
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