Join the team at Gateway Automotive Group as a Service Advisor. This is a full time role based in Fairy Meadow. As a Service Advisor, you will play a key part in ensuring our customers receive an exceptional experience when visiting our automotive service centre. Your role will involve providing expert advice, managing customer expectations, and coordinating the efficient delivery of vehicle servicing and repairs.
What you'll be doing
Greet and assist customers, providing explicit communication on service requirements and estimated completion times
Liaise with our team of mechanics to coordinate vehicle servicing and repairs
Provide customers with thorough explanations of required work and associated costs
Process customer payments and maintain detailed service records
Foster positive relationships with customers to encourage repeat business
Handle customer inquiries and complaints in a qualified and responsive manner
What we're looking for
Proven experience as a Service Advisor or similar customer-facing automotive role
Strong communication and interpersonal skills, with the ability to provide excellent customer service
Technical knowledge of vehicle maintenance and repair processes
Strong time management and multitasking abilities to coordinate multiple customer requests
A positive, friendly and solutions-focused attitude
J-18808-Ljbffr
📌 Service Advisor Wollongong
🏢 Gateway Automotive Group
📍 Wollongong
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