Work Arrangement: 3 days a week work from office

Position Overview: We are seeking a highly experienced Wintel SME with deep expertise across Wintel, O365, Citrix, VMware, and cloud infrastructure (Azure & AWS). The ideal candidate will have 10+ years of experience in IT infrastructure delivery, operations, and hands‑on team leadership. This role requires solid technical depth, the ability to lead teams effectively, and a continuous improvement mindset to ensure service excellence across hybrid environments.

Key Responsibilities
Lead end-to-end delivery of Wintel, O365, Citrix, VMware, Azure, and AWS services.
Ensure high availability, performance, and reliability of on-prem and cloud infrastructure.
Oversee incident, problem, and change management with a focus on stability and quality.

Technical Leadership
Provide expert guidance on: Windows Server, Active Directory, DNS, DFS, DHCP, Group Policies, M365 (Exchange Online, Teams), Citrix Virtual Apps/Desktops, F5, VMware vSphere, ESXi, vCenter, HA/DRS, Azure & AWS cloud infrastructure (IaaS, networking, IAM, monitoring, security).
Lead complex troubleshooting and serve as the final escalation point.
Drive operational excellence through automation, standardization, and best practices.

Cloud Infrastructure Management (Azure & AWS)




Review and optimize architecture, capacity planning, and performance tuning.
AWS Workspaces
Utilize cloud-native tools for monitoring, automation, and compliance.

Team Leadership & People Management
Lead, mentor, and develop a cross‑functional technical team.
Provide hands‑on support during critical incidents and escalations.
Conduct performance reviews, skill assessments, and capability development plans.
Foster a culture of accountability, collaboration, and continuous learning.

Continuous Improvement & Service Wellness
Identify areas of improvement across processes, tools, and service delivery.
Drive tech wellness initiatives to ensure systems are healthy, optimized, and compliant.
Implement continuous improvement programs focused on automation, efficiency, and proactive issue prevention.
Analyze recurring issues and implement long‑term corrective actions.

Stakeholder & Project Management
Collaborate with internal teams, vendors, and customer stakeholders to ensure seamless delivery.

We offer a competitive compensation and advantages package, as well as the prospect to work on challenging and rewarding projects.
J-18808-Ljbffr

📌 Wintel Sme Brisbane City
🏢 Kapalins
📍 Brisbane