Job Summary

We are looking for a hands-on IAM Technical Lead. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities
Provide technical leadership for IAM platforms (no people management responsibility)
Drive solution design validation, troubleshooting support, and technical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problem tickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, and integration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs,



and knowledge management
Support audit, compliance, and remediation activities

Required Skills (Must Have)
Robust hands-on experience in:
CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)

Experience In
Production support / BAU IAM environments
Handling priority incidents and MIM calls
ITIL processes (Incident, Problem, Change)

Robust troubleshooting and debugging skills

Preferred Skills (Good To Have)
Experience with Okta (SSO, MFA, lifecycle management)
Knowledge of Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud settings (Azure/AWS) and APIs, scripting (PowerShell / REST)

Key Competencies
Strong analytical and problem-solving skills
Ability to work in high-pressure incident environments
Good communication and stakeholder management
High ownership and accountability mindset

Role Boundaries
This is NOT a people management role
Focus is technical leadership + hands-on delivery
Candidate must be comfortable leading from the front during incidents
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📌 Iam Technical Lead Melbourne
🏢 Xpt Software Australia
📍 Melbourne