About Active Ability

Active Ability is a growing allied health and NDIS provider delivering high-quality services across exercise physiology, physiotherapy, dietetics, and occupational therapy. Our team is passionate about helping clients achieve meaningful outcomes—and we are building the systems and processes to scale that impact. We are seeking a recent team member who resonates with our mission and aligns with our core values, as follows:
Compassion – for all. The willingness & empathy to help others.
Integrity – to do the right thing in all circumstances, even if no one is watching.
Dedication – to meet our promises, to achieve goals. We are a helpful resource.
We are people-focused – put people first. Respect, value & empower them.

About the role This is not your typical admin role.

We are looking for a highly organised, process-driven CRM experienced Administrator to sit at the heart of our client onboarding and service agreement workflows.

You will be responsible for managing client enquiries, creating accurate service agreements, and ensuring a seamless experience from first contact through to service commencement. Key responsibilities will include:




Respond to client enquiries via phone and email in a timely, qualified manner
Create and manage NDIS service agreements using our CRM system (Zoho)
Process signed agreements through internal workflows and systems
Maintain accurate client records and CRM data integrity
Follow structured workflows to ensure compliance and consistency
Meet weekly KPI targets for service agreements created and processed
Proactively contact clients when their NDIS plans are due to expire or have ended
Work closely with the client and the clinical teams to ensure smooth onboarding

To be successful in this role you will possess the following skills/attributes:
Essential:
High attention to detail and accuracy
Comfortable working to targets and KPIs
Ability to manage multiple workflows simultaneously
Desirable (but not essential):
Experience in the NDIS, healthcare, or allied health sector
Understanding of service agreements and compliance requirements
Experience using a CRM system (Zoho highly regarded)

📌 Ndis Client Services Coordinator North Strathfield
🏢 Active Ability
📍 North Strathfield