Hybrid flexibility - work from home up to 5 days per fortnight
Join a brand-new transformation environment shaping modern digital services
Contract - 6 month (with extension)

About the Role:

We’re looking for an experienced Service Designer to join a large-scale digital transformation program focused on delivering smarter, more user-centred services.

This role sits at the intersection of human-centred design and digital delivery, ensuring solutions are built around what users actually need—not just existing processes.

You’ll lead discovery, facilitate co-design, and stay embedded through delivery—helping teams deliver value early and iteratively in an agile environment.

Key Responsibilities
Lead end-to-end discovery activities including workshops, co-design sessions, and user research
Translate insights into journey maps, service blueprints, and opportunity areas
Create backlog-ready user stories with clear, testable acceptance criteria
Partner with product and delivery teams to define MVP scope and prioritisation
Stay engaged through build and testing,



iterating designs based on feedback
Build robust stakeholder relationships and influence decisions using user insights
Challenge legacy processes and help drive future-state service improvements

About You
Proven experience in Service Design / Human-Centred Design
Strong facilitation and stakeholder engagement skills
Ability to translate research into explicit, actionable delivery artefacts
Experience working in agile delivery environments
Robust communication skills with both technical and non-technical stakeholders
Ability to balance user needs with platform constraints

Nice to have:
Experience with SaaS platforms (e.g. ServiceNow or similar)
Exposure to digital transformation programs

What’s on Offer
Initial 6-month contract with strong extension potential
Hybrid working model – 5 days in office per fortnight
Opportunity to contribute to a high-impact transformation program
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📌 Service Designer Queensland
🏢 AC3
📍 Queensland