At Aspen Medical, we’re committed to delivering cutting-edge healthcare solutions that improve outcomes for governments, communities and organisations around the world. As we continue to grow, we’re seeking an experienced Director – Customer Success to lead and strengthen our strategic customer relationships, ensuring our clients realise long‑term value while identifying opportunities for sustainable growth.

About The Role
Lead executive relationships across a portfolio of strategic health, government and corporate customers.
Develop and execute account growth strategies that maximise retention, identify expansion opportunities and strengthen long‑term partnerships.
Own net revenue retention targets, leading commercial negotiations for renewals, contract extensions, and variations.
Identify and convert cross‑sell and upsell opportunities by understanding customer needs and aligning Aspen Medical's broader capabilities.
Facilitate executive business reviews and strategic planning sessions,



translating customer outcomes into compelling success stories that demonstrate value.
Partner with internal operational and innovation teams to continuously enhance the customer experience and introduce new service offerings.

About You
More than 10 years’ experience in Customer Success, Strategic Account Management or Client Relationship Management, including at least five years in a senior leadership position.
A proven track record of growing existing customer portfolios through strong retention, commercial negotiation and organic revenue growth.
Experience managing complex B2B relationships within healthcare, government and/or corporate settings.
Outstanding stakeholder engagement, communication and influencing skills, with the ability to operate confidently at executive level.
Solid commercial acumen, including contract management,

📌 Director Customer Success Brisbane City
🏢 Aspen Medical
📍 Brisbane