Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.

We operate on a easy principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT skilled who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.

The Role

This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and escalate where needed — across a diverse range of SMB environments. No two days look the same.

Day to day, you'll:
Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed
Help deploy and manage software and hardware solutions — remotely and on-site
Communicate clearly and professionally with clients across all channels
Maintain detailed documentation and contribute to our knowledge base
Manage support tickets with professionalism and urgency
Travel locally to support client needs

What We're Looking For The essentials:
1+ years of hands-on technical support experience,



OR a relevant qualification (Cert IV / Diploma in IT or similar) with solid hands-on lab or home experience
Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals
Some exposure to Microsoft 365 administration
Excellent communication skills — you can explain technical problems in plain English
Self-motivated, well-organised, and eager to learn
Australian Citizen or Permanent Resident (police check required)
Current Australian driver's licence

Bonus points for:
Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate-level
Any exposure to Azure, Exchange, Hyper-V, or virtualisation platforms
Previous MSP or IT service provider experience
A genuine interest in building long-term client relationships

What You'll Get
Competitive salary: $65K–$85K + super, based on your experience
Variety: Exposure to diverse technologies, industries, and client environments — you won't get bored
Growth: Career development support, certification pathways, and senior engineers who'll invest in your development
Mentorship: A team that wants you to succeed, not sink-or-swim
Culture: Built on honesty, respect, and doing things properly

📌 Client Support Engineer Msp Knoxfield
🏢 Outright Techologies
📍 Knoxfield