Mecca Recruitment Group is partnering with a major Australian superannuation fund to recruit Member Services Consultants who are passionate about helping people and confident communicators.
If you thrive in a quick‑moving environment, enjoy solving problems, and want to build a long‑term career in superannuation, this opportunity is designed for you.
What This Role Is All About
You’ll be part of a high‑performing Member Services team responsible for supporting Australians with their superannuation enquiries. Every interaction matters - you’ll guide members with clarity, empathy, and accuracy across phone, email, and chat.
Your day will include:
Handling member enquiries with confidence and care
Providing clear, simple explanations of complex information
Resolving issues at first contact wherever possible
Navigating multiple systems and maintaining data accuracy
Working with internal teams to solve more complex cases
Identifying errors or breaches and escalating appropriately
Contributing ideas to improve processes and member experience
This is a role for people who genuinely enjoy helping others and want to make a meaningful impact.
Who Succeeds Here
We’re looking for strong communicators with a genuine passion for member outcomes. You don’t need superannuation experience - but you do need to have worked in a similar setting.
You’ll bring:
2+ years in a similar role
Excellent verbal and written communication
Confidence in guiding conversations and simplifying information
A member‑first approach with empathy and professionalism
Solid problem‑solving skills and resilience
Interest in developing your career in superannuation
Why Candidates Love This Employer This fund is known for its supportive culture, robust values, and commitment to developing its people. You’ll enjoy:
Market-competitive salary
Hybrid work (60% in office)
Rotating weekday rosters
Ongoing learning and development
Clear pathways into operations, insurance, advice, and leadership
If you’re looking for a workplace that invests in your future, this is it. Apply Now If you’re ready to grow your career and deliver meaningful service to members, apply today through Mecca Recruitment Group.