Sales & Customer Support
Manage customer enquiries and provide accurate quotations
Support the sales team through lead qualification and opportunity generation
Build and maintain strong customer relationships
Deliver outstanding customer service at every touchpoint

Order Management
Review customer orders for accuracy and compliance
Process orders through various platforms including EDI, eCommerce and manual channels
Verify order information and provide customer confirmations
Proactively monitor deliveries and communicate updates to customers

After-Sales Service
Respond to customer order-related enquiries
Manage customer complaints and coordinate resolutions with internal teams
Process returns, credits, repairs, and replacement requests
Support customer satisfaction initiatives and follow-up activities

Digital Transformation
Promote digital ordering platforms and self-service tools
Support customers in adopting online sales and ordering solutions
Contribute to continuous improvement initiatives and process efficiencies

About YouTo be successful in this position, you will bring:
Minimum 3 years' experience in customer service, internal sales, sales support, or order management
Previous experience within manufacturing, industrial, engineering, electronics,



or distribution environments
Strong communication and relationship-building skills
Excellent attention to detail and organisational skills
Ability to manage multiple priorities in a quick-paced environment
A proactive and customer-centric approach
Solid Microsoft Office skills
Experience with ERP systems and SAP (ideally S3/S4 Hana)
Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential

Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies. Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.
What's on Offer?
Join a globally respected industry leader
Collaborative and supportive team environment
Exposure to cutting-edge technologies and digital transformation initiatives
Career development opportunities within an international organisation
Stable and growing business with a strong reputation in the market
Competitive salary package

📌 Customer Service Executive Bundoora
🏢 Michael Page
📍 Bundoora