At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with cutting-edge minds to achieve excellent success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

Why Probe?

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

About the Role The Contact Centre Manager is responsible for all aspects of the Contact Centre's performance.

The Contact Centre

Manager will bind all specialist Probe resources contributing to the success of the Contact Centre,



to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes.

The Contact Centre

Manager will work closely with Client stakeholders on all operational and day to day activities and has overall accountability for performance and delivery standards.

Key Responsibilities:
Drive operational effectiveness across the Contact Centre by implementing best practice initiatives, managing resource priorities and risks, and developing proactive solutions to exceed performance standards.
Develop and maintain strong relationships with the client by giving valuable feedback including identifying current business opportunities and suggesting ways to achieve efficiency savings.
Consistently deliver on financial accountability, ensuring budgetary targets and key performance indicato

📌 Contact Centre Manager Logan City
🏢 Probe CX
📍 Logan City