We are seeking an experienced and motivated Branch Manager to lead the day-to-day operations of our branch.
This role is responsible for driving business performance, leading and developing the team, ensuring exceptional customer service and maintaining operational excellence.
Key responsibilities
Lead, coach and develop branch employees to achieve team goals
Drive sales growth while maintaining outstanding customer service
Ensuring compliance with company policies and procedures
Manage branch operations such as;
Staffing levels
Rosters
Annual leave
Monitoring productivity and daily workflow to ensure efficiency
Managing stock levels, re-ordering and stocktakes
Managing incidents, customer complaints and operation issues promptly
Company KPI's
Addressing performance issues
Maintaining high housekeeping standards
Recruitment, training and supporting team members to maximise performance
Build robust relationships with existing and new customers
Ensure workplace health and safety standards are maintained
Identify prospects to improve operational efficiency and profitability
About you
Previous experience in Branch Manager, Store Manager or similar leadership roles
Proven background within the industry essential
Proven ability to achieve sales and operational targets
Excellent communication, organisational and time management skills
A commitment to fostering a positive and accountable team culture
Ability to demonstrate leadership skills
What we offer
Competitive salary package corresponding with industrial experience and knowledge
Company vehicle (includes registration, insurance, e-tag and fuel card)
Mobile phone for business and personal use
RDO's (rostered days off)
Career progression opportunities
A supportive and collaborative work setting
An opportunity to make a real impact on the success of the branch
If you’re an enthusiastic leader who thrives on developing people, delivering results and creating exceptional customer experiences, we’d love to hear from you.