We are looking for an enthusiastic and experienced Restaurant Supervisor to oversee the daily operations of our restaurant. The successful candidate will lead the front-of-house team, deliver exceptional customer service, and ensure smooth, productive service while maintaining high standards of food safety, cleanliness, and hospitality.
Key Responsibilities
Supervise and support front-of-house staff during service.
Open and close the restaurant according to company procedures.
Ensure excellent customer service and promptly resolve customer concerns.
Coordinate with the kitchen team to ensure timely and accurate food service.
Train, mentor, and motivate team members.
Prepare staff rosters and manage shift allocations where required.
Monitor staff performance and provide ongoing feedback.
Maintain cleanliness and compliance with food safety and workplace health and safety standards.
Handle cash, POS transactions, end-of-day reconciliation, and banking procedures when required.
Monitor stock levels and assist with ordering supplies.
Ensure restaurant presentation meets company standards at all times.
Assist with achieving sales targets and controlling labour costs.
Support management with administrative duties and operational reporting.