Manage the daily operations of Opoint’s inclusive hospitality venue, including service workflow, customer experience and operational procedures.
Coordinate hospitality services for NDIS participants and general public customers.
Supervise, train and coordinate hospitality staff, support workers, casual employees and external contractors involved in the venue’s operations.
Develop and implement inclusive service procedures to support protected and respectful participation for people with disability.
Manage bookings, customer enquiries, participant service arrangements and stakeholder communications.
Liaise with participants, families, carers, support coordinators and external service providers to ensure service suitability and quality.
Oversee stock, suppliers, purchasing, menu/service coordination and cost control.




Manage budgets, service resources, operational expenses and financial reporting for the hospitality service.
Monitor service quality, customer feedback, complaints, incidents and continuous improvement activities.
Ensure compliance with workplace health and safety, food safety, privacy, incident reporting and NDIS service quality requirements.
Prepare operational reports for management and maintain accurate service documentation.
Support the growth and development of Opoint’s inclusive hospitality and community participation services.

Pay: Up to $65,000.00 per year

Work Location: In person

📌 Service Manager Lidcombe
🏢 Opoint
📍 Lidcombe