Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O; delivery to join our Shared Services Delivery T eam . This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence.
Yo u will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our client s’ environments. The ideal candidate will bring leadership capabilities along with a proven track record in successful service delivery.
Day to day, you will:
Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship .
Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
Provide clients with regular service delivery reports , highlighting system health, service metrics, and actionable insights.
Grow revenue by identifying upselling and cross-sell prospects .
Cultivate long-term partnerships with clients, vendors,
and internal teams, acting as a trusted advisor for technology delivery .
Champion client interests and feedback within Avanade , driving service improvements and innovation.
Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
Follow delivery management and governance guidelines for managed service portfolio .
Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor .
Qualification
Skills and Experience
You are an experienced Managed Services specialist and an Australian citizen.
You will have:
Minimum 3 years’ experience in client success or account management, within an MSP or IT services setting.
Positive communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
Strong negotiation, problem-solving, and analytical abilities, especially relating to IT solutions and service delivery.
Highly organised, self-motivated, and results-driven, with a passion for technology and client satisfaction.
📌 Dynamics Erp F&o Service Delivery Manager Managed Services Sydney
🏢 Avanade
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.