Location: Sydney, NSW
Industry: Hospitality
Job Type: Full-Time
Salary: AED 80,000 – AED 90,000 per year

Job Summary

IIQAF Group is seeking a proactive and experienced Shift Leader to oversee daily operations in our hospitality venues in Sydney. The Shift Leader ensures that service quality, staff performance, and guest satisfaction remain at the highest standards throughout every shift. This role is ideal for candidates with strong hospitality management, team supervision, and customer service skills.

Key Responsibilities
Supervise and coordinate restaurant, bar, or hotel staff during shifts
Monitor service quality, guest experience, and operational efficiency
Manage staff schedules, task assignments, and workflow
Handle customer inquiries, complaints, and special requests professionally
Ensure compliance with health, safety, and food hygiene standards
Train and mentor junior staff to maintain high service standards
Assist in inventory control, stock management, and reporting
Support management with daily operations and event coordination

Required Skills & Qualifications
Proven experience as a Shift Leader,



Floor Supervisor, or Team Leader in hospitality
Strong team management, leadership, and communication skills
Background in restaurants, hotels, cafés, or resort operations
Ability to work in a fast-paced hospitality environment
Knowledge of POS systems, inventory management, and service protocols
Excellent problem-solving and conflict-resolution skills
Adaptable to work shifts, weekends, and public holidays

Preferred Qualifications
Certification or diploma in Hospitality Management or related field
Experience with large-scale events or high-volume hospitality operations
Multilingual skills are a plus (English required; Arabic or other languages advantageous)

Why Join IIQAF Group
Competitive annual salary: AED 80,000 – AED 90,000
Opportunity to work with a leading hospitality group in Sydney
Skilled and supportive work workplace
Career growth and leadership development opportunities
Exposure to high-quality hospitality operations and premium clients

📌 Shift Leader Sydney
🏢 IIQAF
📍 Sydney