Location:Melbourne,Australia

Key Responsibilities
Design and develop comprehensive customer training programs focused on the installation, operation, and maintenance of inverters.
Prepare and maintain training materials, including manuals, presentations, videos, and other supporting documentation.
Regularly update training content to align with the latest product enhancements, industry standards, and best practices.
Conduct training sessions, workshops, seminars, and webinars for customers, both in-person and online.
Provide hands-on training to demonstrate proper inverter usage, maintenance procedures, and safety protocols.
Evaluate participants’ understanding and competency through assessments, feedback, and performance reviews.
Perform corrective, preventive, and emergency maintenance on solar PV systems as required.
Engage with customers professionally as part of a collaborative, multi-functional technical team.
Carry out in office installations, troubleshooting, and repairs to ensure optimal system performance.
Prepare and deliver complete technical documentation to clients following project completion.
Conduct site root cause analyses to identify and resolve operational issues.




Participate in conferences and B2B meetings to evaluate emerging solar PV system technologies and innovations.
Apply root cause analysis techniques to address major and recurring technical faults effectively.
Investigate and document technical failures, preparing detailed formal reports for management and customers.
Manage record keeping and spare parts inventory, ensuring traceability of part movements.
Provide technical guidance and ongoing support to customers to enhance their operational capabilities.
Ensure timely submission of daily work reports in Excel format to the reporting supervisor.

Requirements
Bachelor Degree in Electrical Engineer or equivalent.
2 to 5 years of proven experience as an engineer in relevant field.
Solid understanding of solar energy systems, electrical systems, and safety

protocols.
Proficiency in using diagnostic tools and equipment.
Excellent problem-solving skills and the ability to work independently.
Solid communication skills and a customer-focused attitude.
Professional fluency in English for written and verbal communication is required.

Pay: $80,000.00 – $100,000.00 per year

Work Location: In person

📌 After Sales Technical Support Melbourne (Australia)
🏢 DEYE NEW ENERGY TECHNOLOGY (MALAYSIA) SDN BHD
📍 Australia