Z Protection Services is seeking a qualified, reliable and well-presented Security Officer to join our team at a premium retail site in Melbourne CBD.
This role is suited to an officer with strong customer service skills, confidence working in a quick-paced retail setting, and the ability to maintain a visible and proactive security presence.
Key responsibilities:
Provide a professional and welcoming security presence at the store entrance
Monitor customer and staff activity to assist in preventing theft and loss
Conduct regular floor walks and internal patrols
Monitor access points, fitting rooms, stock areas and exit points as directed
Respond appropriately to suspicious behaviour, incidents and security concerns
Liaise professionally with store management and staff
Complete accurate incident reports and shift documentation
Contact police or emergency services where required and follow company procedures
Maintain a calm, customer-focused approach at all times
To be successful, you will have:
Current Victorian Security Licence, including Security Guarding
Previous retail security, loss prevention, concierge or customer-facing security experience preferred
Strong communication and conflict-management skills
A professional presentation and confident manner
Ability to work independently and remain alert throughout the shift
Reliable transport and strong punctuality
Current First Aid and CPR certification preferred
Working with Children Check preferred
This is an ongoing opportunity for the right candidate, with support from an experienced operations team and opportunities for additional shifts across retail, mobile patrol, events and static security.
Only applicants who hold a current Victorian Security Licence will be considered.